Service Advisor Galadari Brothers Group

A Service Advisor at Galadari Brothers Group will be responsible to make customer bookings and plan customer arrival times to avoid rush times(where necessary). This is a mid level full time role. The salary for this role ranges from 3000 AED to 7000 AED, which may be slightly negotiatable during the interview.

Duties of Service Advisor

• To greet and welcome the customers in a courteous ,efficient and considerate manner to enhance  Mazda standard’s.
• Answer the telephone inquiries within 3 rings with a helpful and professional manner.
• Carry out joint road test and physical inspections where necessary to avoid repeat repairs
• Promote the sales of optional services & accessories to increase revenue
• Complete Repair Orders and inform customers of approximate pricing at the time of receiving the vehicle to avoid customer dissatisfaction at time of deliver.
• Take proper inventory for customer vehicles (check for damage, tools, spare wheel, valuables etc.) and inform the customer of any discrepancies found with the customer’s signature as acknowledgement on the work order.
• Ensure the repair estimate is correctly made and provided to the customer using the M.S.C. rule.

What You’ll Do More?

• Notify and obtain customer approval for additional work required ,if the amount is high the service advisor should get an advance payment before start of the job.
• All documents (Job card closed, parts confirmed, performa attached )to be ready before delivery including the vehicle washed and kept in the ready vehicle parking , to avoid last minute issues.
• Present invoices for payment providing explanation of charges and warranty/goodwill procedures where required.
• Maintain Customer Record Files, update on Workshop system (DMS) on daily basis to ensure accuracy of Dealership database.
• Maintain a customer contact system including.
• Making contact with customer on day following service or repair work to ensure satisfaction with work carried out.
• Follow-up of lapsed customers to demonstrate continued interest in their after sales requirements.
• Provide Service manager with first hand knowledge of any customer issues before it escalates.
• To promote Service Department and brand image, including the standard of housekeeping and personal appearance.
• Maintain reference materials: handbooks, brochures, accessory manual in Reception for customer enquiries.
• Maintain and improve personal Product knowledge through information bulletins, magazines, etc.

Elgibility Requirements

The eligibility requirements for role of a Service Advisor are as under:

• High School Diploma.
• 2-3 years of experience in similar role.

Senior Service Advisor Saeed & Mohammed Al Naboodah Group

Auto Mechanic Galadari Brothers Group

Tagged as: Service Advisor