Service Advisor Galadari Brothers Group

Galadari Brothers Group is presently hiring suitably qualified and experienced candidate for job role of a Service Advisor. The selected candidate will work for the Galadari Automobiles division. This vacancy was announced by group’s career page on 16 November 2023 & is welcoming applications from aspiring candidates fulfilling the below mentioned criteria.

Purpose of A Service Advisor

Facilitate and coordinate vehicle maintenance or repairs, ensuring customer satisfaction and smooth service operations.

Job Duties of A Service Advisor

• Make customer bookings & plan customer arrival times to avoid rush times (where necessary).
• To greet and welcome the customers in a courteous, efficient and considerate manner to enhance Mazda standard’s.
• Answer the telephone inquiries within 3 rings with a helpful and professional manner.
• Carry out joint road test and physical inspections where necessary to avoid repeat repairs.
• Promote the sales of optional services & accessories to increase revenue.
• Complete repair orders & inform customers of approximate pricing at the time of receiving the vehicle to avoid customer dissatisfaction at time of deliver.
• Ensure the vehicle is fixed right at 1st time by implementing the quality procedure.
• Monitor progress in workshop using the follow up sheet to ensure the repairs are carried out within promised delivery times & contact customer if any delay is expected.
• All documents (Job card closed, parts confirmed, performa attached) to be ready before delivery including the vehicle washed and kept in the ready vehicle parking, to avoid last minute issues.
• Present invoices for payment providing explanation of charges and warranty / goodwill procedures where required.
• Maintain customer record files, update on workshop system (DMS) on daily basis to ensure accuracy of dealership database.
• Maintain a customer contact system including making contact with customer on day following service or repair work to ensure satisfaction with work carried out.
• Follow up of lapsed customers to demonstrate continued interest in their after sales requirements.
• To promote Service Department and brand image, including standard of housekeeping and personal appearance.
• Maintain and improve personal product and technical knowledge through information bulletins, magazines, etc.
• Maintain up to date knowledge of Warranty and Goodwill procedures. Give assistance to Warranty Dept to ensure claim can be process quickly.
• Ensure to get warranty approval from authorized personnel.

Qualification & Experience

• High School.
• 2 years of experience in similar role.

Skills & Knowledge Desired

• Strong English communications skills, Arabic speaker an added advantage.
• Excellent customer service skills.

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