An exciting opportunity has arisen for a Seasonal Senior Waiter / Waitress – Food & Beverage in Jumeirah Al Naseem at King Salman bin Abdulaziz Al Saud Street, Madinat Jumeirah Resort, Umm Suqeim, Dubai, United Arab Emirates. This is a Senior level, time job. For this role salary ranges between 10000-20000 AED which may be slightly negotiable during the interview process.
Responsibilities of Senior Waiter / Waitress
- Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
- Provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards.
- Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.
- Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
- Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
- Maintain good knowledge of the menu to answer questions the guests may have.
- Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching
Requirements of Senior Waiter / Waitress
- Passion for delivering exceptional dining experiences.
- High school diploma or equivalent or certification in hospitality.
- 2 years of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting.
Skills and Knowledge Desired
- Fluent in English and an additional international language is a plus.
- Knowledge of Food and Beverage applications: Micros and Sevenrooms.