Job Detail
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Job ID 4770
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Experience Fresh
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Gender Female|Male
Job Description
Jumeirah Al Naseem is presently accepting applications from suitable candidate for the job role of Senior Waiter/ess. The selected candidate is responsible for providing exceptional dining service, managing guest interactions, and overseeing the smooth operation of the restaurant floor.
Responsibilities of Senior Waiter/ess
The main duties and responsibilities of this role are:
- Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
- Provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards.
- Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.
- Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
- Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
- Maintain good knowledge of the menu to answer questions the guests may have.
- Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching.
Requirements of Senior Waiter/ess
- Minimum High School.
- Two years of restaurant experience in a 5-star hotel.
Skills and Knowledge Desired
- Fluent in English; additional languages are a plus.
- Knowledge of Food and Beverage applications.
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