Senior Travel Consultant Dnata Airline Abu Dhabi

Senior Travel Consultant at Dnata Airline in Commercial Tower A, Electra Street,Behind City Season Hotel, شارع فاطمة بنت مبارك, Abu Dhabi, UAE will directly interact with clients and potential clients (whether Retail, Government, Leisure or Corporate) to provide superior customer service and maintain a consistently high quality of travel services to ensure maximum enquiries are converted into sales of Airline tickets and travel related products. This is a Senior level full time job. And salary can range between 6000-12000 AED/month.

Responsibilities of Senior Travel Consultant

• Provide the highest standard of customer service to all clients using any system made available by the company to ensure error-free itineraries and travel arrangements that maximize customer satisfaction as well as revenues for Dnata Abu Dhabi.
• To sell Dnata Abu Dhabi products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
• Make travel related arrangements (reservations, issuing tickets)  for clients while ensuring that all relevant airline rules have been complied with and that the product delivered is commensurate with clients expectations.
• Inform customers about any mandatory requirements covering their journey such as passport, visa, health requirements as well as other details such as check-in place and time.
• Handle refunds, complicated re-issues, MCOs/LPO/FPOs, PTAs, re-calculation of fares based on any change in itinerary and make necessary collections as required.
• Read, assimilate and implement all changes to DFO, Airline Fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver a peerless service to clients.
• Make regular phone calls to clients to update them on new products and services while constantly working on improving working relationships.
• The Back Office System accurately reports all Revenue Documents issued on a daily basis. To ensure accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator, as the case may be.
• Replace Supervisor in their absence.
• Any additional responsibilities assigned by management from time to time.

Requirements for Role of Senior Travel Consultant

• A Bachelor’s Degree in business, hospitality management, marketing, or a related field.
• 2 years of experience in front-line travel.
• Standard fares and ticketing certificate from IATA or equivalent.
• Previous experience in designing holiday packages.

Skills And Knowledge Desired

• Knowledge of Front Office systems/Airline reservations systems.
• Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
• A good command of written and spoken English is essential.
• Interpersonal ability, telephone and customer service skills.
• Proficient in MS Office applications i.e. word and excel.
• The ability to communicate in Arabic (both written and verbal) will be a plus.

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Tagged as: Travel Consultant