Senior Service Owner First Abu Dhabi Bank

• Leads technology teams to deliver multiple business strategies.
• Owns & Manages Technology Service roadmap and Execution.
• Leads and drives Agile & DevOps ways of working.
• Ensures consistencies across requirements for the Services managed.
• Plan, organize, coordinate, assign, and monitor all aspects of a technical team, and redirect efforts as needed to meet operational and project requirements.
• Represent Technology in Leadership Forums.
• Define vision & value proposition along with Business. Develop and implement service strategies aligned with business objectives, ensuring optimal performance and users satisfaction.
• Builds trust & relationship with all stakeholders.
• Stay abreast of industry trends, evaluate new technologies and recommend innovation solutions to enhance service offering.
• Identify opportunities for process enhancements, automation, and efficiency gains to continually improve service quality and performance.
• Oversee the entire lifecycle of assigned IT services from conception to retirement, ensuring they meet evolving business needs.
• Leverage strong technical background to make informed decisions, troubleshoot complex issues and guide technical teams effectively.
• Oversight on Demand Management & Release Milestones.

What You’ll Do More?

• Ensure services adhere to regulatory requirements and industry standards. Mitigate risks and implement robust security measures.
• Ensure risks / technology vulnerabilities identified are managed as per IT risk management process.
• Setting the right KPIs and OKRs for Service Teams and tracking progress.
• Define, monitor and manage SLAs to meet or exceed performance expectations.
• Managing and coordinating cross-services deliveries. Work closely with technical teams, product managers and other stakeholders to drive collaboration and ensure seamless service delivery.
• Shaping the right Agile Culture, Mindset and Maturity.
• Provides guidance and extensive support for Service Delivery activation and gradual Agile transformation.
• Empowers, supports and guides the Service Teams to work effectively.
• Accountable for delivery of feature / release for the Service within scope, budget and set timelines.
• Supports Service Delivery Managers and Scrum Masters in delivery.
• Should be aware of project risks / issues and responsible to support the team to mitigate any overseen risk.
• Ensures the engineering team has recovery / back up plan for mitigating any risk/ issues.