Senior Sales Support Assistant Dnata Airline

Senior Sales Support Assistant (PIA) at Dnata Airline in Emirates Group Headquarters, Al Garhoud, Dubai, UAE communicate product information, provide a high level of customer service to the travel trade and airline customers, and to provide relevant reports, thereby contributing to the team’s delivery of set targets and annual business objectives. This is a Senior level full time job. And salary can range between 6000-9000 AED/month.

Responsibilities of Senior Sales Support Assistant

• Visit clients, along with the sales team, and jointly provide information on new products and answer product related queries.
• Ensure that the queries raised are addressed and timely feedback is given to clients, and highlight any required corrective action to the sales team.
• Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.
• Liaise with the sales team in order to execute agreed marketing and sales strategies and assist with organizing trade events.
• Communicate information on products, using agreed communication methods, including information on airline frequent flyer programs, to build and retain brand loyalty.
• Consolidate and analyze market and competitive intelligence obtained through various sources, and report back to the Sales team on the findings.
• Liaise with the relevant managers within dnata and the airline to obtain pricing approvals, handle group movements, fare, Global Distribution System and system updates. Organize the required training and system accesses.
• Provide timely reports and analysis as required, to support the department business plan.
• Perform relevant administrative duties to support the team.

Requirements for Role of Senior Sales Support Assistant

• 10 Years schooling or equivalent.
• More than 3 years of Customer Service and Customer Relations
• Preferable work experience in an Airline or Travel Agency
• Basic fares and ticketing qualification from a recognized institute or airline.

Skills And Knowledge Desired

• Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre.
• Knowledge of MS Office packages.
• Knowledge of world geography.

Cargo Operations Manager Dnata Airline Dubai