Senior Retail Loans Operations Officer First Abu Dhabi Bank

First Abu Dhabi Bank is presently recruiting suitably qualified and skilled candidate for the role of Senior Retail Loans Operations Officer. The role holder is responsible to provide exceptional customer service and support, ensuring client satisfaction and seamless banking experiences for the customers of First Abu Dhabi Bank. If you are willing for this role then submit your application now.

Responsibilities of Senior Retail Loans Operations Officer

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems.
• Posting of all Loan related financial and non- financial entries on CLAPS, ZEBRA & T24 as per the agreed time lines.
• All loan related activities are performed on CLAPS, Dubai First NEST DDS & ZEBRA as per the agreed time lines.
• Accounts Reconciliation & proofing accurately and completly as per the agree time lines.
• Ensure the loan portfolio is service and maintain without escalation.
• Banks Values (Knowledgeable, Adaptable, Collaborative, Enterprising and Responsible) are understand properly.
• Customer turn around times are meet in all activities at all times.
• Effective and proper communication skills (oral and written) with internal and external customers.
• Cost saving initiatives to be suggest and implemented.
• At least two process changes or improvement suggestions are give half yearly.
• Enhance knowledge by enrolling into training and development course.
• Maintain KPI and Productivity reports.

Role Requirements

The requirements of Senior Retail Loans Operations Officer are as under:

• Bachelor’s degree in Banking or related discipline.
• 3+ years’ relevant experience in the banking sector with at least 1 years in similar positions of progressively increasing managerial responsibilities in the function

Customer Service Representative First Abu Dhabi Bank