Senior Operations Supervisor, Aramex UAE

  • Full time
  • Dubai, UAE
  • Posted 6 months ago
  • 7000-15000 AED / Month

Aramex UAE presently is looking for devoted candidates for the job position of a Senior Operations Supervisor in Dubai. Since their making in 1982, Aramex has grown to become world leader in transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on site of historic trade routes linking east & west, commerce & transport are deeply rooted in Aramex’s DNA. It offers a wide range of services including express delivery, freight forwarding, e commerce solutions, logistics management & supply chain solutions. Company is dedicated to change the face of trade, expand their operations rapidly to better connect businesses and customers worldwide.

Job Purpose of A Senior Operations Supervisor

The Senior E-commerce Supervisor is responsible for overseeing and managing fulfilment center operations. Ensuring all performance targets are met 100%.

Your Job Duties As A Senior Operations Supervisor At Aramex Dubai

  • Perform operational procedure to ensure high levels of customer service/satisfaction.
  • Support the supply chain team with developing new, customized solutions for customers.
  • Meet customer’s SLAs for all customers.
  • Ensure meeting team’s KPI’s and performance targets.
  • Setting KPI’s for direct reports and conduct annual review.
  • Regular training staff for 5S implementation and performance improvement.
  • Ensure Zero complains for any negligence on operations floor.
  • Regular operations floor inspections and share report of Root cause analysis.
  • Conduct regular “workload distribution review” for efficiency increase.
  • Ensure identifying direct reports training needs and propose training needed to HR.
  • Assist and train personnel to use warehouse systems and the processing of work orders.
  • Facilitate the flow of information horizontally and vertically.
  • Train and develop direct reports.
  • Monitor and manage the team to ensure performance is up to standard.
  • Utilize available resources to meet customer’s SLA.
  • Adhere to company HSSE, compliance and sustainability corporate policies, processes, and standards.
  • Acts on all assigned outcomes of the quality audits.
  • Adhere to all shipping and handling legislations.
  • Makes sure WMS is updated on time and accurately and as per the procedure.
  • Responsible for maintaining accurate stock levels and avoid discrepancies.
  • Adherence to company HSSE, compliance and sustainably corporate policies and standards.

Who Can Apply?


  • Bachelor Degree in Industrial Engineering, business, or related fields.


  • 2 years of E-commerce or fulfilment center experience is a must.

Skills Desired

  • Strong project management and follow-up skills.
  • Leadership & team building capabilities.
  • Excellent performance management skills.
  • Excellent problem solving and analytical skills.
  • People communication and interpersonal skills.
  • E-mail communication skills.
  • PowerPoint, excel and word presentation skills.

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