Senior Officer Flydubai Dubai

Senior Officer in Training Client Support & Engagement at Flydubai in 4FWC+7RX, Dubai, United Arab Emirates will  handle daily tasks pertaining to customer/client sales and support services, along with the associated training administration. This is a Senior level full time job. And salary can range between 10000-20000 AED/month.

Responsibilities of Senior Officer

• Manages all communication with potential leads and existing customers, addressing enquiries via phone, email & other mediums to drive the entire sales pipeline.
• Provides customers with accurate information regarding available products and services, including explaining product specifications, pricing & options, assisting in product comparisons & advising on solutions best match their needs.
• Coordinates purchase agreements and all associated processes, such as handling contract drafting, payments and support to internal and external customers.
• Supports training administration and assists customers/clients in managing disruptions to planned training activities.
• Handles customer/client complaints professionally, listening to and addressing their problems & suggesting solutions to the Training Business Team (TBT).
• Coordinates customer sales and services processes, including initial response to enquiries, scheduling customer sales meetings, drafting contracts & managing logistics not directly related to training planning.
• Ensures accurate documentation of customer interactions via the customer relationship management (CRM) software, including generating customer data, managing digital support requests and resolutions & handling all customer/client related logistics.
• Prepares and presents weekly, monthly & yearly statistics on leads, sales, post-sales activities & customer complaints/issues.
• Collects and presents actual customer Net Promoter Scores (NPS) to the Training Business Team (TBT).
• Attends business team meetings to improve communication methods and stay updated on the department’s products and services.
• Maintains up to date customer information, including contact details and preferences, to ensure accuracy and currency of customer data.
• Collaborates closely with other company departments, including sales, marketing, legal & PR teams, to meet customer/client effectively.
• Liaises with the finance department to facilitate payment processing, refunds & other customer/client payment related activities.
• Coordinates and oversees projects delegated by the department head or the Training Business Team (TBT).
• Assists various functions within the training department on ad-hoc basis as required.

Requirements for Role of Senior Officer

• Bachelor’s Degree (3+ years) in Business Administration, Education, Communication, or a related field.
• Diploma or certification in customer service, sales or administration preferred.
• 5 years work experience in customer service/sales/general business administration.

Skills And Knowledge Desired

• Fluent in English (other languages will be a plus).
• MS Office, CRM (Salesforce or equivalent) and management software systems.
• Customer Focus.
• Teamwork.
• Effective Communication.
• Personal Accountability & Commitment to achieve.
• Resilience and Flexibility (Can do attitude).

Senior Coordinator Aircraft Appearance Flydubai Dubai