Senior Officer Card Operations National Bank of Fujairah Dubai

An exciting job opportunity has been announced at National Bank of Fujairah for role of Senior Officer Card Operations. The incumbent will be responsible to manage a team/stakeholders internal and external within a pre-assigned section in Central Operations with a view to ensuring the efficient functioning of that section, achieving timely and accurate completion of work in line with specified procedures and delivering quality customer service in line with agreed service standards, AML guidelines and utilizing available resources.

Responsibilities of Senior Officer Card Operations

• Independently plan, develop, carry out and supervise a range of activities within a pre-assigned section(s) to ensure that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Monitor and maintain partnerships for tie ups related to Bin sponsorship, discount offers and loyalty offerings.
• Undertake other duties at a similar level or at a higher as required when requested by line management.
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section(s) assigned.
• To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank’s procedures.
• Resolves process problems and trouble shoots and performs verification/investigation of information outside normal procedures.
• Immediate escalation to the Manager Operations of any breach, risk or loss event suspected.
• Perform user acceptance testing pertaining to operations.
• Perform business continuity recovery team activities.

What You Will Do More

• Monitor and investigate any irregularities or discrepancies in card transactions, taking appropriate actions to resolve issues promptly.
• Analyze operational workflows and identify opportunities for process improvement, implementing streamlined procedures to enhance efficiency and accuracy.
• Assist in development & implementation of new card products and services, contributing operational insights and expertise.
• Maintain accurate and up-to-date records of card transactions, ensuring data integrity and preparing regular reports for management review.
• Provide training and guidance to junior team members, fostering their professional growth and ensuring consistency in operational practices.
• Establish and maintain relationships with key partners, such as payment processors, issuers, networks, and fintech companies.
• Negotiate partnership agreements, contracts, and terms that align with business objectives and evaluate partnership performance, identifying areas for improvement and growth.
• Work closely with compliance and legal teams to ensure all partnerships and operations are in full regulatory compliance.

Requirements for Role of Senior Officer Card Operations