Senior Manager Virtualization and Citrix Support Mashreq Bank Dubai

Senior Manager Virtualization and Citrix Support Mashreq Bank Dubai is responsible for managing and overseeing the HP & DELL EMC HCI, HP Azure Stack, Citrix Virtual Apps and Desktops, Citrix NetScaler, VMware ESXi, Windows Servers, and patching (BigFix) processes within a designated cluster or department. This position requires a seasoned professional with a strong technical background, strategic vision, and excellent leadership skills to ensure the reliability, security, and compliance of the infrastructure environment in accordance with banking industry standards and regulations.

Responsibilities of Senior Manager Virtualization and Citrix Support

• Provide strategic leadership, direction, and mentorship to the infrastructure team within the designated cluster, fostering a culture of collaboration, accountability, and excellence.
• Define clear roles, responsibilities, and performance expectations for team members, and provide regular feedback, coaching, and professional development opportunities.
• Promote a positive work environment that values diversity, inclusion, and employee well being.
• Evaluate current infrastructure capabilities, identify areas for improvement, and recommend technology investments, upgrades, or enhancements.
• Stay abreast of emerging technologies, industry trends, and regulatory changes impacting the banking sector.
• Oversee the day to day operations of Citrix Virtual Apps and Desktops, Citrix NetScaler, and patching processes within the cluster.
• Implement robust monitoring, alerting, and incident response mechanisms to proactively identify and address infrastructure issues, minimize downtime, and optimize system performance.
• Coordinate with internal stakeholders, external vendors, and regulatory agencies to ensure compliance with industry standards, security frameworks, and regulatory requirements.
• As part of BAU, should be able to manage AMC renewals and must possess excellent knowledge in managing Capex & Opex budget.
• Must have extensive expertise in managing RFP (Request for Proposal) processes to assess and choose IT infrastructure Solutions.
• Responsible for managing annual infrastructure budgets with excellent knowledge in managing Capex & Opex.
• Responsible for infrastructure, security, audit, risk, incident & SLA management, vendor management & outsource related to the team.
• Cost Savings/Avoidance/Innovation initiatives.
• Collaborate with cybersecurity teams to assess, prioritize, and remediate vulnerabilities, security risks, and compliance gaps within the cluster’s infrastructure environment.
• Conduct regular security audits, penetration testing, and risk assessments to identify potential threats and vulnerabilities.
• Build and maintain effective relationships with key stakeholders across various business units, IT departments, and external partners.
• Communicate regularly with senior management, providing updates on infrastructure performance, risks, and strategic initiatives, and soliciting feedback to drive continuous improvement.

Requirements of Senior Manager Virtualization and Citrix Support

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Extensive experience in infrastructure management, preferably within the banking or financial services sector, with a focus on HP & DELL EMC hardware, Citrix, VMware, Hp Azure Stack, Windows Servers, and patching processes.
• Fifteen years plus experience is preferred.

Skills and Knowledge Desired