Senior Field Tech Amana Healthcare Abu Dhabi

Mubadala Health is presently seeking a Senior Field Tech for its subsidiary Amana Healthcare in Abu Dhabi. The Field Tech is responsible to participate in the management and maintaining of voice, desktop & data network system administration services to users and IT department in the areas of voice, desktop and data telecommunications systems as assigned. S/ he will directly participate and assist in the evaluation of new or amended voice system functions.

Responsibilities of Senior Field Tech

• Participating in the planning, installation and maintenance and system management coordination activities to ensure system availability and efficient operating environment and settings.
• Assists users & operations personnel in the efficient use of assigned systems (Phones, Voice recording modules, Messaging systems, Faxes, System advanced features and office peripherals, applications where applicable) software and in troubleshooting systems’ software and hardware problems.
• Acts as a single-point-of-contact for all users.
• Records, diagnoses, solves, queues to 2nd-level and tracks all incidents and service requests in a service management tool.
• Routine review of system stability and awareness of known issues.
• Resolving user issues and handling business requests relating to system operations.
• Maintaining business relations along with the head of systems management with system integrators and manufacturers of the telecoms system.
• Assisting help desk, departmental operations team and other central resource groups executing change activities where voice activities technology input/assistance is required.
• Supervises and controls implementations, configurations and roll out of user services.
• Acts as a liaison between the project team, user departments and vendors in resolving problems.
• Leverage skills in areas out of scope when possible and demonstrate a pro-active team involvement in the organization (Not at the cost of work or projects at hand).

Qualifications & Experience

Following are the requirements for the role of Senior Field Tech at Amana Healthcare:

• Bachelor’s degree or diploma with relevant major in IT.
• Up to 5 years’ direct experience with user support in a multi system environment.
• Vendor/Contract Management experience.
• ITIL, CCSA, CCNP, MCSE, A+ Certification.

Job Skills

• General knowledge of IT infrastructure and Technology solutions.
• Excellent oral and written communication skills.

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