Senior Executive Jumeirah Dubai

As a Senior Executive Telecommunications at Jumeirah Dubai you will be responsible to provide the highest level of management by leading and couching the team leaders, GSA entire Rooms division team. All functions, duties should be aimed professionally to achieve maximum customer’s satisfaction to meet and exceed their expectations. This job is only for UAE nationals.

Responsibilities of Senior Executive

Main Duties

• To be efficient and professional in dealing with any situation involving all aspects of guest service.
• Ensure SOPs are fully understood and acknowledged by Switchboard team members.
• Constantly be aware of the volume of calls being handle by GSA.
• If necessary, personally handle calls to ensure guests outgoing, incoming and management calls are handled properly in appropriate manner.
• Ensure Team leaders, GSA are well trained to Jumeirah standards.
• Maintain daily operations of the department leading and assisting accordingly
• proper communication through the proper channels, conduct monthly meetings and daily briefings.
• Adhere to grooming standards, health, and safety rules procedures.
• Ensure friendly and professional atmosphere in the department.
• Ensure proper trainings for all colleagues to achieve maximum productivity, professionalism, and individual growth.
• Ensure all Switchboard team can handle emergency procedures.
• Ensure proper usage of the equipment and reduce expenses by maintaining proper control of requisition.

Additional Duties

• Attend monthly meetings and daily briefing with other departmental managers.
• Ensure all Telephone equipment are in proper working conditions, music on hold, telephone lines, headsets, and computer systems.
• Control attendance sheets and adherence to shifts and punctuality.
• Check arrival and departures & in-house guest list to forecast the operations.
• V.I.P. guest are acknowledge, well care and get best possible services.
• Carry out duties and responsibilities as assigned by the Rooms Division Director    to the workplace.
• Ensure policy and proper handover from the previous shift.
• Ensure the white board, notice board are update correctly and have the required information on boards.
• Ensure Telephone calls is register into the sheets daily /regularly.
• Ensure record into the sheets daily /regularly.
• Treat all colleagues with respect and meet their demands according to priority and policies.
• Maintain positive attitude with colleagues and coordination with other departments within the organization.
• Always maintain the workplace clean and tidy.

Communication

Internal

• All the departments within the hotel
• Attend Meetings i.e. Rooms Division monthly, Departmental Trainers, Colleague Consultative, Daily briefings and all related hotel meetings as required by management.

External

All telephone callers regardless of its source.

Requirements of Senior Executive

• Diploma or Certificate in telecommunications management.
•  5* Hotel 2 to 5 years of experience

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