Senior Customer Support Engineer General Electric UAE

General Electric (GE) is presently hiring suitably qualified and experienced candidate for job role of a Senior Customer Support Engineer at Dubai. This vacancy was announced by GE on 30 November 2023. Candidates aspiring to become part of this globally renowed platform should hurriedly submit their applications.

Responsibilities of A Senior Customer Support Engineer

• Provide engineering management and technical guidance on new installation, outage and upgrades and Plant operations to meet safety, quality, and timeliness goals.
• Partner with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.
• Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and reasoning skills while adhering to sound engineering practices, standards, practices, procedures.
• Escalate issues as required, acting as the liaison between field & design engineering to drive specific technical resolution and to help engineering identify/drive corrective actions.
• Plan and provide engineering technical oversight to the Contractual Services and field Services teams during planned outages to meet reliability and availability goals.
• Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
• Spearhead and program manage root cause analysis/investigation activities for product technical issues.
• Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issue.
• Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments.
• Support customer technical review meetings and present recommendations to champion GE’s commitment technical solution.
• Support unplanned/forced outages to meet reliability/availability goals.
• Travel to customer location support customer technical review meetings and present recommendations.

Requirements for Role of Senior Customer Support Engineer

• Bachelors degree in Engineering (Mechanical / Electrical / Electronics / Controls/Instrumentation).
• Significant experience in installation/ commissioning/maintenance of gas turbines or generators.
• Extensive experience with power plant design and upgrades, including system evaluation and testing.
• Experience in a matrix leadership environment.
• Prior experience in a field engineering or customer service facing role.
• Experience working in global, matrix organization, ability to make timely and sound choices based on data.

Skills & Knowledge Desired

• Strong working knowledge of various GE GT/ST, BOP equipment, heavy duty gas turbine & steam turbine is a plus.
• Strong technical aptitude, including applicable engineering tools and systems.
• Flexible to work off hours and weekends to support emergency issue resolution.
• Strong oral and written communication skills.
• Strong interpersonal and supervision skills.

Early Career Trainee General Electric UAE

Tagged as: Support Engineer