Senior Corporate Services Manager HSBC UAE

  • Full time
  • UAE
  • Posted 2 weeks ago
  • 15000-30000 AED / Month

HSBC is currently seeking an ambitious individual for the role of Senior Corporate Services Manager to join their Commercial Banking team, working together with colleagues to define, manage and achieve divisional business targets.

Responsibilities of Senior Corporate Services Manager

  • Overall supervision of the day-to-day operations of offices, with particular emphasis on the effectiveness of the internal organization of departments and the quality and efficiency of services and effectiveness of control procedures.
  • Communicate with stakeholders at a regional/global level; ensure effective internal and external communication and sharing of such projects.
  • Serve as liaison between Client Service and other project stakeholders.
  • Support the Regional Head of CM to ensure the performance objectives of the business are achieved.
  • Work beyond the scope of the Service function, to support sales, product, operations and the rest of Client Management to deliver the strategic objectives of the business.
  • Act as a senior service sponsor to support all top tier clients.
  • Accountable for delivering Client Service excellence globally effectively managing any risks and issues.
  • Identification of opportunities globally and effectively managing the regional CSM’s to deliver against client promises.
  • Identify and introduce service improvements to improve the overall client experience.
  • Resolves global client service issues and challenges as the final escalation point.
  • Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships.
  • Cross selling PCM products appropriate to customer needs and providing superior service support for all PCM solutions.
  • By analyzing clients’ activities and providing advice and suggestions to clients to improve.
  • Generate referrals for other Global Businesses, e.g., Private Banking (PB), Global Banking and Markets (GBM), Retail Banking and Wealth Management (RBWM), as appropriate.
  • Keep abreast of external factors influencing international business e.g., economic, cultural, geographical, procedural and regulatory requirements.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Requirements of Senior Corporate Services Manager

  • Graduation degree is a must to secure a UAE Visa and Work Permit.
  • Minimum 4 years of experience and understanding of managing diverse, cross functional teams.
  • Excellent knowledge and direct experience of service provision and how customer service impacts client perception.

Skills and Knowledge Desired

  • Strong knowledge of local and regional cash management with proven track record in Client Services.
  • Able to lead people and connect at all levels of the organization: can-do attitude.
  • Diligent, not afraid to get into the detail.
  • Self starter, highly motivated and determined.
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
  • Excellent time management, planning and organization skills.
  • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
  • Strong analytical and selling skills.
  • Excellent understanding of the market & market trends, competitive environment and regulatory environment.

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