Senior Coordinator Retention Solutions Zayed University UAE

Zayed University is currently seeking qualified and experienced candidates for the job role of Senior Coordinator – Retention Solutions in Dubai and Abu Dhabi. The successful candidates will ensure that the provision of academic guidance is based on good practice principles and that ZU has a credible peer support program for under-graduate students. Interested candidates are encouraged to send their applications without any delay.

Purpose of Senior Coordinator Retention Solutions

Develop and maintain an effective support system for students by students that fosters and improves student retention rates and promotes a strong sense of belonging to Zayed University. The role engages students in various roles and responsibilities to accommodate and facilitate Zayed University events/activities requested by various offices, departments and/or colleges both for internal and external purposes.

Duties of Senior Coordinator Retention Solutions

• Recruits, hires, trains, and provides daily monitoring of peer tutors (PALs).
• Provides leadership of ZU PALs program and line management of PALS staff.
• Coordinates, administers work schedules for the PALs and communicates regularly with PALs when necessary.
• Line manages, evaluates the PALs by formal appraisals and counsels/de-selects PALs where necessary.
• Delegates PALs to various roles and responsibilities to ensure efficiency and effectiveness of work.
• Prepares, maintains, and updates materials and publications related to PALs events/activities.
• Coordinates and participates in university events in which PALs are requested to assist and facilitate.
• Coordinates with the Finance Department (and relevant personnel) for semester payment for PALs.

What you’ll do

• Liaise with Government Communication Department regarding posters and certifications.
• Assist with facilitating any PALs related event/activities on or off campus.
• Maintain and update any PALs social media and Zayed University online PALs literature.
• Evaluate and assess PALs activities on an ongoing basis using the online evaluation database.
• Provide PALs with assistance in any further postgraduate studies or job applications e.g., Resume and application assistance, References., Digital Badges.
• Serve as a liaison to faculty/staff associated with PALs e.g., ARM booking system. requested University events/activities, Teaching Assistants (TAs).
• Ensure that the retention solutions include but not limited to Peer Assistance Support and Leadership events/activities, Campus wide events/activities and External events/activities.

Education & Experience

• Must possess a bachelor’s degree (minimum) from an accredited institution.
• A minimum of 5 years’ experience in teaching, advising or retention activities at an institution of higher learning or other management setting or an equivalent combination of education, skills, and experience.
• Master’s degree preferred.

Skills & Abilities

• Competent level of computer literacy.
• Proven skills at working with students and adults effectively.
• Excellent oral and written communications skills, as well as good listening skills.
• Be able to work unsupervised.

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