Job Detail
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Job ID 16680
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Career Level Senior
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Experience 2 Years
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Gender Male Female
Job Description
Senior Coffee Specialist at Nespresso (brand linked to Nestle) in Jimmy Mall, Al Ain, UAE will serve as an Ambassador of the Nespresso Brand, providing exceptional customer service, promoting the Nespresso experience, and supporting customers throughout their journey. Candidate will advise and serve Club Members, offering tailored guidance on Nespresso products and services while maintaining Boutique standards. This role contributes to achieving daily, weekly, and monthly Boutique sales objectives through excellence in the Nespresso Selling Ceremony, Tasting Rituals, and product knowledge. This is a Senior level full time job. And salary can range between 10000-25000 AED/month.
Responsibilities of Senior Coffee Specialist
- Customer Service and Sales:
- Deliver the Nespresso Selling Ceremony to welcome, engage, and serve customers.
- Present the Boutique offerings, sharing comprehensive knowledge about Nespresso products and services.
- Conduct product demonstrations and personalized Nespresso Tasting Rituals to enctheirage Club Members to explore their full product range.
- Tailor interactions to Club Members’ individual needs and preferences, supporting a personalized experience that enhances customer satisfaction.
- Operational Excellence:
- Maintain a safe and visually appealing Boutique, aligning with Nespresso’s operational standards.
- Handle cash transactions accurately and support reconciliation processes as required.
- Comply with health, safety, and environmental guidelines, ensuring adherence to Nespresso’s protocols.
- Product Knowledge and After-Sales Support:
- Guide customers through machine troubleshooting and suggest solutions.
- Facilitate machine replacements and repairs as needed.
- Continually update personal product knowledge to stay current with Nespresso’s latest offerings.
- Performance Metrics:
- Meet and exceed Boutique KPIs, including customer satisfaction scores, mystery shopping results, and CRM data accuracy.
- Support Boutique targets by ensuring high-quality service and proactively seeking customer feedback.
Requirements for Role of Senior Coffee Specialist
- Education – Professional education Bachelor Degree in a relevant field preferred.
- Experience – 2-3 years direct customer-facing roles within retail or a luxury environment.
Skills And Knowledge Desired
- Competencies – Customer-focused mindset with strong service orientation.
- Excellent communication and interpersonal skills.
- Ability to work effectively within a team and adapt to a dynamic retail setting.
- Results-driven with a proactive approach to meeting sales and service goals.
- Additional Requirements – Strong work ethic, integrity, and commitment to transparency.
- Passion for customer interaction and brand representation.
- Flexibility to work in a shift-based retail environment, including weekends and holidays.
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