Dnata Airline
Senior Administrator will join one of their department support teams (Support Services Pods). The role holder responsibilities will include monthly roster creation, roster management, coordination of staff scheduling and close liaison with the planning team and allocated line of business in ensuring effective deployment of staff in line with operational needs. Also, plan and execute the comprehensive administration support required for the department section functions to the required standards as per company policy, standards and procedures. Coordinate with or supervise a team of admin assistants to support the admin logistics of the department. The job will require a level of knowledge of the relevant department/section and a thorough knowledge of the administration systems.
Responsibilities of Senior Administrator
- Plan, oversee and coordinate the administration workload in accordance with operational requirements.
- Ensure the sharing and even distribution of workload and prioritize tasks as needed to meet urgent requirements.
- Ensure the correct application and adherence to policy, standards and procedures by monitoring, controlling and interpreting all relevant administration documentation.
- Ensure relevant information is communicated to the required stakeholders and other sections as required.
- Maintain a prompt system for acceptance and delivery of admin documents.
- Oversee the implementation and functioning of admin systems through close coordination with the IT support teams.
- Generate reports, ensure admin systems are utilised effectively to collate analyse and retrieve data and that any issues are addressed with respective stakeholders.
- Resolve issues arising from the queries and complaints from customers, staff and stakeholders in order to provide a high level of customer service for admin related issues and retain customer confidence.
- Oversee and collate timely processing of transactions, billing, manuals and documents, initiate update and track any follow up action required and liaise with relevant stakeholders to ensure accuracy of the above.
- Ensure tracking and adherence to service level agreements by coordinating with external vendors as needed.
- Maintain and support database on departments assets, supplies and facilities where required.
- Ensure monitoring and tracking of supplies by escalating areas of concern.
- Execute the leave distribution and manpower resource deployment for the department.
- Supervise operational aspects of the administration section such as timekeeping, transportation, security access, mail handling, passes and permits and staff inductions
- Process enquiries regarding training programs and act as liaison for program manager with relevant stakeholders.
Requirements for Role of Senior Administrator
- 12 Years schooling or equivalent.
- 3+ years of general administration experience.
- Supervisory experience is a plus.
Skills And Knowledge Desired
- Thorough knowledge and understanding of computer applications relevant to the role.
- Good communication skills.
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