Security Services Key Account Operations Coordinator Transguard Group Dubai

Transguard Group is currently recruiting for a Security Services Key Account Operations Coordinator in Dubai who will be responsible to ensure all internal processes and data management including data dump, payroll, Power BI being reviewed, manage and planning and forecasting of attrition, relief being carried out day to day basis. Oversee the task and assignment of Site and project coordinators, plan and execute site visits, client meeting and maintain healthy and strong relationship with client management. The Operations Coordinator Security Services Key Account to assists the Operations Manager on all issues relating to the execution of the contract objectives and operations including the delivery of cost effective, consistent, compliant and excellence in security services across the Transguard Group. This is a senior level full time role. For this role the salary ranges from 12000 AED to 25000 AED, which may be slightly negotiatable during the interview.

Duties of Security Services Key Account Operations Coordinator

• Financial: Accountable and responsible for correct T & A and their on-time submission to payroll.
• Accuracy in WCR and work completion report.
• Ensure “zero idle” and UAs, absenteeism to help in maintaining contractual commercial targets.
• Adequate allocation of billable and relief manpower as per sold relief %age to ensure budgeted pricing and cost maintained.
• Reporting idle and taking on time action as well as escalation to management to mitigate and avoid any commercial impact on the contracts.
• Overall accountability of day-to-day deployment, operations and contracts service delivery and contract performance, quality assurance and KPI achievement.
• Customer: Responsible for day-to-day communication with client on deployment, daily administration, sickness reporting, headcount etc.
• Arrange weekly/ monthly meetings with client and recording, circulation and tracking of agreed actions and meeting agenda.
• Addressing and resolving contractual breaches or client complaints with the assistance of operations Manager.
• Kick off meeting and mobilization of new contract, defining scope and operations strategy and service delivery methodology with Operations Managers.

What You’ll Do More?

• Responsible for contractual service delivery by effective Initial project planning including logistics and project equipment and machinery as required.
• Establishes, maintains, and develops excellent customer, communication and service excellence links and relationships with all TGSS Customers.
• Schedules, confirms, and attends all internal and external meetings for all accounts and contracts.
• Responsible for carrying out monthly site visits and providing the necessary feedback to the Account Managers and team supervisors as required.
• Process: Regular review Data Dump review and assurance of accurate manpower at each contract and advise Operations Manager to raise DF in case of any discrepancy observed.
• Accountability of Time and attendance accuracy of his team. Effective planning and rostering to ensure day off schedule not exceeded more than budgeted relief.
• Strong briefing skills, address staff site and welfare concern, TBT, Guardtek reporting. Necessary site training delivered.
• Daily roster update, checking the missing rosters and update them. Any discrepancies highlighted to operations manager.
• Monitor and manage all aspects and procedures of day-to-day administration, any procedural issues should be resolved as soon as possible.
• Ensure all licenses are up to date, managing renewals and ensure staff deployed across the locations are licensed.
• Proactively carry out site audit, clarifies, and validates all TGSS needs and requirements on a regular basis.
• Adhere to all internal processes and procedures and compliance with Group Policies and enforcement of Business Units and Group rules and regulations including fair working environment and Group CSR objective.

Eligibility Requirements for Security Services Key Account Operations Coordinator

•  Higher Secondary certificate with attestation from home country and UAE MOFA and should be in the possession of SIRA Supervisor license.
• Minimum years of experience required.
• Minimum 5 Years experience in the industry in which at least 1 years’ experience in security operations.

Skills Desired

Hard Skills

• Reporting skills.
• Performance Management.
• Strategic Planning.
• Staffing management.
• Strong briefing and coaching aability.

Soft Skills

• Leadership skills.
• Conflict Resolution.
• Critical Thinking.
• Effective Communication.
• Customer Service Orientation.
• Effective Listening.
• Minimum English Language Level (by Transguard Group Standards).
• Time Management.

Services Baggage Supervisor Airport Emirates Airline Dubai

Payroll Administrator Transguard Group Dubai