Al Masaood is currently hiring skilled and motivated candidate for the job role of Sap Key User in Infiniti Showroom Building, Fatima Bint Mubarak Street (Formally Najda Street), PO Box 322, Abu Dhabi, UAE. This is an Intermediate level full time role. For this position salary ranges from 10000-20000 AED, which may be slightly negotiable during the interview process.

Responsibilities of Sap Key User

• Provide first-line support to SAP end-users, troubleshooting and resolving issues promptly.
• Conduct training sessions for new and existing users on SAP functionalities and best practices.
• Identify opportunities for process improvements and work with IT to implement enhancements.
• Maintain and update user manuals, training materials, and process documentation.
• Participate in system testing for new SAP functionalities, upgrades, and patches.
• Work closely with IT, business analysts, and other key users to ensure alignment and effective communication.
• Generate and analyze reports to monitor system performance and user activity.
• Ensure adherence to company policies, procedures, and regulatory requirements related to SAP usage.
• Facilitate change management initiatives to support user adoption during system updates.
• Gather user feedback on SAP usability to inform training and support strategies.
• Self-Management Responsibilities
• Defines performance goals at the start of the year in discussion with the Line Manager and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the Line Manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps abreast of professional developments, new techniques and current issues through Continued education and professional growth.

Requirements for Role of Sap Key User

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related fields.
• Minimum of 3-5 years of experience working with SAP/ Oracle systems, preferably in a key user or super user role.
• Experience in industries such as retail or automotive is preferred.
• SAP certification is a plus.

Skills And Knowledge Desired

• Strong understanding of SAP modules relevant to the department.
• Proficiency in Microsoft Office Suite.
• Excellent problem-solving and analytical skills.
• Effective communication and training abilities.
• Ability to work collaboratively in a team environment.
• Detail-oriented with a focus on accuracy.
• Proactive and self-motivated.
• Strong organizational and time management skills.
• Adaptability to changing environments and processes.
• Cultural awareness to thrive in a diverse workplace.

General Manager Sales Al Masaood Abu Dhabi