Salesforce Business Analyst Etihad Airways Abu Dhabi

The Salesforce Business Analyst at Etihad Airways will be responsible for understanding and analyzing business requirements related to Salesforce, designing Salesforce solutions to meet those requirements and delivering a range of enhancements and system administration support for a suite of products used by Etihad within Salesforce.com supporting Sales systems and field sales teams around the world.

Responsibilities of Salesforce Business Analyst

• Supports Salesforce.com applications and liaises with multiple program, product and sales team leaders to determine current and future CRM needs and enhancements
• Responsible for designing, coding and implementing Salesforce applications working in conjunction with IT.
• Prepare detailed project artifacts, including: business scope and requirements, user stories/user scenarios, wireframes, process maps, screen flow diagrams, business rules, business data models, user security needs, test plans and project plans.
• Act as a subject matter expert on Salesforce and industry processes and practices.
• Support end-users by providing training and documentation on Salesforce solutions.
• Identify areas for improvement and optimization of Salesforce solutions and work with stakeholders to implement those improvements.
• Perform user acceptance testing.

Requirements for Role of Salesforce Business Analyst

• Bachelor’s, Associates or Certifications in MIS, CS, IT or equivalent work experience
• 3+ year of industry experience in either as a Salesforce administrator or developer.
• Should have experience working as a business analyst for a CRM.
• Should have experience in Salesforce Digital Experiences, and Sales Cloud.

Skills And Knowledge Desired

• Must have good knowledge in SFDC configuration like flows, duplicate rule, validation rules, assignment rules etc. Customization, programming with APEX Class/Triggers/ APIs, Aura and LWC
• Knowledge of creating Salesforce data models and understanding of how to leverage the tool to meet complex process and reporting requirements.
• Completed Salesforce ‘Trailhead’ courses (Salesforce Platform Basics, Data Modeling, Data Management, Lightening Experience Basics, Features and Customization)
• Deliver support and solutions for break/fix issues.

Sales Manager Corporate Etihad Airways Abu Dhabi

Tagged as: business Analyst