Sales Support Engineer Sensormatic Johnson Controls UAE

Sensormatic (flagship brand linked to Johnson Controls) is currently looking to hire suitably skilled and devoted candidate for role of Sales Support Engineer. Candidate will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets.

Responsibilities of Sales Support Engineer

• Ensure programs are managed, deployed and completed within the agreed program parameters.
• Manage relationships within the Customer (internal and external) including, but not limited to category management, loss prevention/asset protection, store operations & Traffic Solutions.
• Collate record and report progress internally and externally for direct and indirect business verticals.
• Review monthly targets for inspection performance.
• Interact with web portals and customer reporting interfaces.
• Improve customer service delivery in conjunction with Local and Central teams.
• Attend customer performance meeting, Support Key Account managers and Sales management.
• Identify and Investigate solutions to achieve solutions to retail business challenges.
• Provide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner.

Requirements for Role of Sales Support Engineer

• University Degree in Business or in a related Field.
• 3 years experience in retail operations or customer handling roles within GCC region.
• Experience in a customer facing environment which is a mix of Sales and Customer handling roles.
• Experience in retail or product knowledge of EAS, Loss Prevention & retail automation solutions.
• Valid UAE driving license.

Skills And Knowledge Desired

• Proven track record of achievement in customer service excellence.
• Demonstrate the ability to network with relevant groups.
• Excellent communicator, Ability to prioritize tasks and achieve goals.
• Proficient in Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces.

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