Sales Reservations Agent Hilton UAE

Conrad Abu Dhabi Etihad Towers is presently recruiting suitably qualified and skilled candidate for the role of Sales Reservations Agent. The jobholder will serve as the main contact for room reservations at the hotel, and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Responsibilities of Sales Reservations Agent

• Convert, quickly, inquiries into contracted business.
• Respond, positively, to sales inquiries to develop future sales leads.
• Identify sales leads, as appropriate.
• Respond to all customers in a highly professional manner, including ensuring all reservations. are completed accurately and to the Guest’s expectation.
• Provide prompt and efficient service while maintaining the hotels brand standards.
• Greet guests warmly and handle check-in/out efficiently with accuracy and courtesy.
• Respond to guest inquiries about hotel amenities, local attractions, and other relevant information.
• Promote additional services and products to enhance the guest experience and increase revenue.
• Resolve guest requests and concerns promptly and professionally.
• Manage room reservations and assignments according to hotel policies and guest preferences.
• Accurately handle guest payments and billing in accordance with established procedures.
• Update and maintain guest information and room status in the hotel’s property management system.
• Communicate effectively with other departments to ensure seamless guest service.
• Contribute to a positive and welcoming atmosphere for guests.
• Handle routine paperwork, filing, and other miscellaneous tasks.

Requirements of Sales Reservations Agent

The requirements of Sales Reservations Agent are as under:

• Tertiary qualifications, or other collegiate level degree.
• 2-3 years of previous experience in a Reservations environment.

Skills and Knowledge Desired

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.
• Fluent in Arabic Language.

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