Raffles The Palm is presently accepting applications from suitable candidate for the job role of Sales Coordinator. The job holder is responsible to support the sales department by coordinating appointments, managing client databases, and assisting with sales initiatives to enhance revenue and customer satisfaction at Accor Hotels in the UAE.

Responsibilities of Sales Coordinator

• Prepare all administration documents required by the Hotel Sales Team.
• Attend to Telephone, Fax, email inquiries in a timely manner.
• Coordinate all Fam Trips and Site Inspections as required.
• Attend Monthly Sales Meetings.
• Attend to all Sales Department mail and maintain a correspondence database
• Assist with direct mail campaigns.
• Statistical collation on behalf of state (weekly).
• Maintain Filing systems (manual and electronic).
• Maintenance and management of database.
• Assist with promotions where requested.
• Organize Trade Shows, functions and exhibitions where applicable and advised by Superiors and carry out travel arrangements.
• Assist with compilation of annual budgets, business plan and regular action plans.
• Assist with tender submissions.
• Stock control of collateral.
• Coordinate and maintain supply of corporate gifts and promotional items.
• Assist with the preparation of new products and services.
• Work in line with business needs.
• Is aware of the Credit Policy.
• Is fully aware of Raffles standards.
• Performs related duties and special projects as assigned.
• To keep constant update on the Data Base of customers in liaise with Reservation / Revenue Manager & Director of Sales.
• To maintain an updated data system on the Sales & Marketing System (OPERA) of Ground Handlers, DMC’s, Conference Organizers, Incentive Houses & Venue finders.

Requirements of Sales Coordinator

• Degree/Diploma in Hotel Management / Business Administration.
• Minimum 2 years’ experience in a sales position.

Skills and Knowledge Desired

• Good understanding of luxury market.
• Good understanding of all hotel departments.
• Knowledge of sales skills and revenue management.
• Must have strong interpersonal skills with attention to details.
• Strong written and verbal communication skills.
• Strategic thinking combined with the ability to move strategy to action.
• Problem solving skills.
• Self-motivated, creative and confident, with a highly energetic personality.
• Creative, independent and manages stress gracefully.
• Ability to meet deadlines consistently.
• Pro-active and taking initiative.
• Must be organized and ability to work and follow systems and procedures.
• Must be adaptable to change of strategy, ideas, systems etc.
• Must be guest service oriented.
• Proficiency in organizational planning with the ability to multi-task.
• Strong knowledge of Opera Sales & Catering  & Microsoft Office.
• Understands the local culture and have worked in the region.
• Fluency in English, written and spoken.
• Fluency in Arabic, written & spoken is an advantage.

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