Job Description
Grand Mercure Hotel and Residences Dubai Airport is looking to hire suitably skilled and devoted candidate for role of Sales Coordinator.
Responsibilities of Sales Coordinator
- Sales in attracting new and old customers to the hotel be responsible for providing assistance to the team.
- Manage all aspects of sales activities, including receiving initial inquiries, timely preparation of prospect information, proposals, correspondence and contracts, pending reservations, etc. help coordinate and resolve issues such as.
- Prepare proposals and contracts as required.
- Contacting customers as necessary.
- Control of timely return of contracts to the counterparty.
- Accurate reporting of all advertising and information materials.
- Coordinate specific marketing initiatives involving revenue streams.
- To acquire and share knowledge about Hotel products, including accommodation services, meeting facilities, history and heritage, activities and local programming.
- To participate in field inspections, familiarization tours, trade exhibitions.
- To actively participate in production and hotel training programs.
What You’ll Do More?
- To participate in the improvement of systems and procedures.
- Provide courteous assistance and proper coordination to hotel staff and guests.
- Participate in weekly department meetings, daily meetings and trainings.
- To immediately inform the direct manager about the problems or questions that have arisen so that they can be solved in time.
- Understand and adhere to all departmental guidelines and policies.
- To report any technical problems and necessary needs in the work process immediately to the direct manager.
- To assist the work of other employees of the department.
- Prepare and submit all reports directly to the manager during the period of duty.
- Respond professionally to customer questions and understand their needs and requirements.
- To establish close cooperation relations both with colleagues within the Sales department and with employees of other departments.
- To establish close cooperation relations both with colleagues within the Sales department and with employees of other departments.
- To be responsible for internal coordination with the sales and marketing team.
- To ensure accurate and timely preparation of all documents related to the Sales Department (contracts, room lists, proposals, etc.).
- To organize and coordinate meetings, events.
- Prepare minutes of meetings.
Requirements of Sales Coordinator
- Higher education (tourism and hotel management is desirable).
- 2-3 years of experience in the relevant position (preferred)
Skills and Knowledge Desired
- Knowledge of Opera PMS Software, Microsoft Windows computer programs.
- Excellent communication skills, both written and verbal required.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Must possess professional telephone etiquette and have an excellent command.
- Strong team player who can work independently in a fast paced environment
- Dynamic, willing to learn.
- Have good sales and presentation skills.
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