Sales Consultant (Mercedes Benz PC) at Alfahim will actively sell Mercedes-Benz products to support the distributor’s sales volume and gross profit target. Conduct the sales process in a professional manner that is both service oriented and reflects the Mercedes-Benz brand image to achieve a high level of customer satisfaction while always acting according to distributor policies. Actively prospect, follow all sales leads, acquire new customers and develop long term customer relationships. This is an Intermediate level full time job. And salary can range between 6000-9000 AED/month.

Responsibilities of Sales Consultant

• Sales: Assist the customers in selecting available Mercedes-Benz products by undertaking an in-depth needs analysis.
• Explain vehicle performance, product details, features and benefits according to the Mercedes-Benz sales process.
• Effectively follow sales procedure and process to close a sale. Qualify buyers to understand buyer’s requirements and interests, present/match requirements and interests to various models, explain features and close the sale by overcoming objections.
• Operation: Facilitate that relevant paperwork, car registration and/or insurance documentation is completed according to the distributor policies.
• Introduce the customer to the After-Sales department.
• Create a target focused plan for new customer acquisition using a prospect development system.
• Gain expert product knowledge on Mercedes-Benz and competitor products, features and accessories and update this regularly.
• Customer Satisfaction: Continuously update company product knowledge and competitive product knowledge related to all car brands and types.
• Ensure customer satisfaction as per company Customer Satisfaction Index (CSI) guidelines.
• Conduct post-sale follow up to attract new and retain existing customers.
• Actively promote finance and insurance products.
• Autoline Database: Ensure smooth completion of the sales contract and associated documentation.
• Maintain active customer profile database to ensure all relevant details are up to date when required.
• Accurately collect customer and vehicle information to upload it in the Dealer Management System (Autoline).
• Reports: Prepare and submit reports such as weekly plans, activity and results reports those related to issues resolution for Sales Manager and review of the management.
• Effectively carry out market intelligence to monitor competitors’ products, pricing and promotional activities versus own market share.

Requirements for Role of Sales Consultant

• Secondary School Education Certificate, Diploma or equivalent.
• 3 years of minimum experience in sales and customer relationship; out of which 1 year should be in PC sales.
•  Experience in luxury cars dealer.

Skills And Knowledge Desired

• Communicate with Impact.
• Demonstrate Teamwork.
• Take Analytical Action.
• Deliver Results.
• Develop Oneself.
• Show Adaptability.
• Win with Customers.

Certified System Technician Mercedes Benz Passenger Cars Alfahim Abu Dhabi