Alfahim

An exciting opportunity has been announced by Alfahim for the job role of Sales Consultant in Abu Dhabi. Candidate will be responsible to drive car sales for the retail customers to achieve set annual sales targets and customer satisfaction objectives, manage and follow full lifecycle of sales from actual sales to hand over to the customer.

Responsibilities of Sales Consultant

Sales: Effectively follow sales procedure and process to close deals and achieve the monthly target set by the Manager.
Qualify buyers to understand buyer’s requirements & interests, present/match requirements & interests to various models.
Explain features and close the sale by overcoming objections.
Conduct post-sale follow up to attract new and retain existing customers. Actively promote finance and insurance products.
Customer Satisfaction: Ensure customer satisfaction as per company’s Customer Satisfaction Index guidelines.
Ensure performance improvement and increased customer satisfaction.
Autoline Database: Maintain active customer profile database to ensure all relevant details are up to date when required.
Accurately collect customer and vehicle information to upload it in the Dealer Management system.
Competition: Effectively carry out market intelligence to monitor competitors’ products, pricing and promotional activities.
Continuously update company product knowledge and competitive product knowledge related to all car brands and types.
Reports: Prepare and submit reports such as weekly plans, activity & results reports those relate to issues resolution for Sales Supervisor & review of the management.

Requirements for Role of Sales Consultant

Secondary School Education Certificate, Diploma or equivalent.
3 years of minimum experience in sales and customer relationship; out of which 1 year should be in car sales.
Experience in luxury cars dealer is a plus.