Sales And Service Advisor Abu Dhabi Islamic Bank

Abu Dhabi Islamic Bank is presently hiring suitably qualified and experienced candidate for the job role of Sales And Service Advisor. The job holder is responsible for delivering exceptional customer service and advice, while effectively promoting and selling banking products to fulfill customer needs and achieve business objectives.

Responsibilities of Sales And Service Advisor

• To source & facilitate home finance applications for the entire onboarding journey of the customer
• To ensure that individual targets are met month on month
• To identify business development opportunities to increase sales
• Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.
• To be able to service customer requests through out the journey of securing home finance and provide required support for the customers
• Responsible to close customer complaints and ensure the customer is satisfy with the service provide
• Ensure TAT is adhere to where possible exceed customer expectations
• To ensure the daily submissions are complete in both documentation and credit requirements
• Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements
• To ensure appropriate KYC & ID&V has been complete for the customers in line with stipulated guidelines.
• To ensure all correct and accurate information has been communicate to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.
• To ensure monthly disbursement targets are met.
• To ensure complete and correct applicants are submit for a smooth and successful process.
• To ensure new avenues are open such as to source new business and meet monthly targets
• Ensure Customer queries are resolved within agreed TAT.
• Positive Customer feedback

Requirements Sales And Service Advisor

• Bachelors degree in Finance, Business, Accounting or in Economics.
• 2-3 years of experience in similar role.

Skills and Knowledge Desired

• Sales & Customer Service Experience
• Real Estate Market Knowledge and working experience
• Home Finance Banking experience preferred
• Good Problem-solving skills
• Excellent Communication skill

Senior AML Analyst Abu Dhabi Islamic Bank