Hilton
As a Safety Agent, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behavior to deliver a safe Guest and Member experience. A Safety Agent will also be required to investigate theft and support evacuation procedures.
Responsibilities of Safety Agent
- Monitor and control staff entrances.
- Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately.
- Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained.
- Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies.
- Responsible for checking goods received out of hours.
- Maintain system that records the issue and receipt of departmental keys.
- Operate, check and monitor the CCTV system.
- Patrol the hotel on a regular basis ensuring fire walks take place and are recorded.
- Ensure safe passage of cash transfers within the hotel.
- Support evacuation of the hotel during fire alarm situations.
- Monitor suspicious packages and be aware of bomb and terror threat procedures.
- Provide secure storage for guest oversized items.
- Ensure hotel facilities and function rooms remain secure and locked when not in use.
- Maintain the Security Log Book and Incident Reports.
- Investigate and report all allegations of theft, criminal damage and other incidents.
- Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations.
- Liaise with Police in the absence of Security Team Leader.
- Report any maintenance or hazard issues to the supervisor on duty.
- Adhere to all Health and Safety Regulations.
Requirements of Safety Agent
- High school graduate or above.
- SIA trained and licensed.
- At least two (2) years of la enforcement experience either in a Security Bureau or military training.
- 2 years previous experience in customer service environment
Skills and Knowledge Desired
- Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures.
- Should be well-versed in local law/government regulation.
- Absolute discretion and confidentiality regarding sensitive information.
- Positive attitude.
- First Aid.
- Knowledge of P.A.C.E.
- IT proficiency.
- Good communication skills.
- Good grooming standards.
- Ability to work under pressure, keeping calm in emergency situations
- Ability to work on their own or in teams.
Safety Officer JAMS HR Solutions Dubai
Chef de Partie The WB™ Abu Dhabi, Curio Collection by Hilton™