Rostering Coordinator Talent Pool Serco UAE

Serco is currently recruiting experienced candidates for the role of a Rostering Coordinator Talent Pool in Dubai. The successful candidate will be responsible to maintain the rostering for all Serco ME contracts, using the Time2Work workforce management tool. The role holder will involve improving efficiencies through the optimal use of resources across the business. Provide forecasting, planning, and scheduling through the Time2Work tool. Due to the large number of people, flexibility, and ability to manage multiple complex requirements are key factors in making this role a success. The Requisition ID for this vacancy is 291497.

Responsibilities of A Rostering Coordinator Talent Pool

• Compiling and publishing rosters using the Time2Work Rostering Tool in accordance with company policies and standards and forecasted demand monthly.
• Manually maintain a backup schedule.
• Incorporating the following in all planned staff schedules: Leave, Training,  Off Days, Staff Weekly and monthly hours.
• Tracking of staff movements on a day to day operation.
• Developing and implementing deployments plans over peak periods.
• Creating and maintaining an overall staff annual leave plan.
• Planning and scheduling of all required training in conjunction with the relevant stakeholders.
• Deal with staff roster issues and make necessary adjustments to provide efficient and effective duty arrangements.
• Monitor and review the effectiveness of the roster arrangements, make necessary adjustments and escalate to Head of WFM for any issues that require further management review.
• Update and maintain data in relevant sections to ensure staff resourcing, availability, and overtime are accurately recorded.
• Record and update assigned department staff leaves including but not limited to annual leaves, sick leave, time-of-in-lieu (TOIL) quota and claims in the Human Resource System (SAP).
• Ensure correct overtime submitted, processed and paid to respective staff as per the assigned department whilst coordinating with the HR Department.

Eligibility Requirements

The eligibility requirements for role of a Rostering Coordinator Talent Pool are as under:

• High School Diploma, General Education Degree or equivalent professional qualification.
• 5 years of minimum experience in a Roster Planner role for large (1,000+) workforce.
• Experience in Time2Work workforce management tool or similar rostering tool.
• Industry experience in Retail, Aviation, F&B, hotel, hospitality is desirable.
• Knowledge of airport operations and security are desirable.

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