Role in Training Kidzania AUH Emaar Dubai

Role in Training (Training coordinator) in Kidzania (AUH) at Emaar in Emaar Square Bldg. 1, Dubai, 191741, UAE is responsible for the functions, standards and experience in every establishment, monitors staff improvement, and excellent experience is provided to kids of all ages and general guests. Responsible for constantly improve processes and dynamics realization, focusing on the quality of service offered within KidZania Dubai. The job holder is also responsible for the coaching, training and development of employees within the facility. This is an Intermediate level full time job. And salary can range between 4000-6000 AED/month.

Responsibilities of Role in Training

• Guest satisfaction.
• Training programs.
• Coaching & monitoring .
• Cost reduction.
• Encourages employee to achieve targets through coaching and training of policies, procedures and best practice.
• Supervises the establishments’ overall operations by doing random checks and giving feedback to employee.
• Ensures exceptional quality of experience for all customers.
• Acts as the ambassador of the brand for the establishment represented.
• Maintains and monitors the highest grooming standards and follows process flow for uniforms.
• Guides and supports all employee in their performance delivery to meet the required standards.
• Report any incidents, complaints, failures, shortage of materials, media or legal queries to the relevant department immediately.
• Tracks training of all departments within the facility.
• Identifies and confidently facilitate training sessions in conjunction with the Emaar L&D Team.
• Acts as a buddy for all new joiners for KidZania Dubai and a point of contact for employee information/enquiries
• Performs additional tasks when instructed by management team from time to time.
• Deals with guests in a polite and courteous manner and answers all queries in a professional manner.
• Coach and monitor Supervisors adequate performance regarding dynamic operations, control, security, service processes and attitude in general.
• Monitor Supervisors constantly to identify improvement in service attitude, treatment to visitors and dynamics performance.
• Empowers employees to make decisions based on training and experience.
• Oversee Supervisors and provide feedback regarding application and service and attitude performance.
• Identifies all training subjects, to train people on referring to staff performance and behavior, and considering guests feedback.

Requirements for Role in Training

• School completion + 1 year certificate course/diploma.
• Minimum 3 years of experience in relevant field.
• Minimum 2 years of Customer/Guest Service experience gained preferably in a leisure or retail environment. Need at a minimum to join the team.
• Customer Experience.

Skills And Knowledge Desired

• Supervisory skills.
• Training programs.
• Put Customer First.
• Drive for Results.
• Learning.
• Resilience.
• Adaptability.

Role at Kidzania AUH Emaar Dubai