Role in Concierge Armani Hotel Emaar Dubai

Role in Concierge in Armani Hotel at Emaar will ensure exceptional Guest Experience in a highly empowered environment. Represent their brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of their Rooms and other facilities, by delighting them from Check in until Check out.

About Role in Concierge

  • Conduct all operational tasks in Front Office while living up to service standards and procedures.
  • Go the extra (s)mile where you can.
  • Genuine service personality, with high EQ.
  • Prevent complaints and ensure adequate service recovery where needed.
  • Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

Requirements for Role in Concierge

  • Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is a plus.
  • A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.
  • Minimum 4 years’ experience in Hospitality industry.
  • Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.

Skills And Knowledge Desired

  • Put Customer First.
  • Drive for Results.
  • Learning.
  • Resilience.
  • Adaptability.

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