Role at Kidzania AUH Emaar Dubai

Role at Kidzania AUH at Emaar in Emaar Square Bldg. 1, Dubai, 191741, UAE is responsible for the functions, standards in services and image set in every establishment, monitors the movement of staff, materials, supplies, uniform and equipment. Ensures smooth execution of the activities and provides excellent experience to kids of all ages and general guests. The job holder, is also responsible for the daily operation of the establishments within their work area, monitoring supervisor performance and manage day-to-day operational occurrences. This is an Intermediate level full time job. And salary can range between 4000-7000 AED/month.

Responsibilities of Role at Kidzania

• Guest satisfaction.
• Employee satisfaction.
• Average activities/establishment per guest per visit.
• Cost reduction.
• Holds staff briefings.
• Follows biometric rules and is interactive and updates with current information.
• Ensures the opening and closing checklists of the establishment are legibly completed, any revisions implemented, variances reported and ensures the Supervisor performs the activity according to the script.
• Guides customers and maintains protocols when dealing with VIP guests.
• Encourages staff to achieve establishment attendance targets.
• Monitors cleanliness of the establishments and ensures consistency with the standards.
• Follows up and carries out the schedule of all establishments, monitors the performance scripts and checklists
• Supervises the establishments’ overall operations by doing random checks and giving feedback to staff.
• Ensures exceptional quality of experience for all customers.
• Acts as the ambassador of the brand for the establishment represented.
• Ensures the reconciliation of KidZos transactions are accurately completed at the end of shift in compliance with the policy.
• Maintains and monitors the highest grooming standards and follows process flow for uniforms.
• Coordinates the daily inventory of consumables and supplies for the establishments within work area and report any lack of stocks.
• Sets-up establishments within work area with materials, accessories, uniforms prior to opening time and ensures that the assigned establishment is always clean.
• Guides and supports all Supervisors in their performance delivery to meet the required standards.
• Report any incidents, complaints, failures, shortage of materials, media or legal queries to the Establishment Coordinator immediately.
• Keeps control of visitor attendance manually in case of system failure and aims to achieve attendance targets for the establishment.

What you will do more

• Performs additional tasks when instructed by Coordinators/Duty Manager from time to time.
• Deals with guests in a polite and courteous manner and answers all queries in a professional manner.
• Coach and monitor Supervisors adequate performance regarding dynamics, operation, control, security, service processes and attitude in general.
• Monitor Supervisors constantly to identify improvement in service attitude, treatment to visitors and dynamics performance.
• Oversee Supervisors and provide feedback in regards to application and service and attitude performance.
• Will work within the establishment animator role when required.

Requirements for Role at Kidzania

• School completion + 1 year certificate course/diploma.
• Minimum 3 year of Customer facing role experience including cash handling.
• Minimum 2 years of Customer/Guest Service experience gained preferably in a leisure or retail environment. Need at a minimum to join the team.
• Experience in operations and/or customer service is essential.

Skills And Knowledge Desired

• Excellent verbal and written communication skills.
• Knowledge of MS Office.
• Fluent in English.
• Strong leadership skills, guest focus and open-minded.
• Put Customer First.
• Drive for Results.
• Learning.
• Resilience.
• Adaptability.

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