Revenue Optimization Officer Emirates Airline Dubai

Revenue Optimization Officer at Emirates Airline in Garhoud Area opposite to Airport Terminal 3, Dubai, United Arab Emirates will optimize network revenues across all Origins and Destinations through co-ordination of activities within Revenue Optimization by ensuring Demand, Pricing, Inventory and Analytics’ activities are delivered on time. Continuously monitoring the competitor activity, demand trends and directing the priorities of the assigned markets by ensuring pricing structures are reflected within the demand forecasting process. Develop and maintain expertise around revenue management principals and techniques. This is a Senior level and full time role with salary ranges from 8000 AED to 15000 AED per month.

Responsibilities of Revenue Optimization Officer

• To achieve revenue related objective of the department using pricing, inventory, pricing distribution, revenue systems and analytics tools as per set timelines.
• Provide continuous feedback to RO standards and procedures and keep the standard operating procedures up to date in addition to compliance by RO Market Operations team, Pricing Distribution, Inventory and Revenue Steering & Standards.
• Continuously review the practice, procedures of the function to improve efficiency and cost saving.
• Ensure the line manager, RO Standards & Procedures team, and RO systems team receive communication regarding all business requirements to deliver operational requirements.
• Provide expert advice and guidance to the end users and head office departments by answering queries, undertaking investigations and identifying areas of improvement.
• Conduct and analyse all quality control process on tactical fare activity to ensure fare products are pricing as per the commercial intent. Proactively communicate and resolve any errors, ensuring clear identification of areas of concern and delivery of solutions.
• Pricing Distribution: Manage and priorities all market fare work packages for distribution for the allocated regions.
• Ensure workload is reviewed and any potential bottlenecks within the workflow process are identified and communicated with the Pricing Analysts and Pricing Managers.
• Initiate and communicate all business requirements to the RO Standards and Procedures team. And the RO systems team to ensure operational requirements are delivered and make recommendations where required.
• Conduct & analyze all quality control process on tactical fare activity. Ensure fare products are pricing as per the commercial intent.
• Manage and guide the teams to ensure departmental SLAs are reached ensuring all SLAs are reviewed by both the Market Operations team and the RO Services teams.

What you will do more

• Market Operations: Proactively develop, manage and maintain a calendar and schedule of promotional and annual pricing and demand activities for the allocated region.
• Collaborate with the S/MROs in planning fare package renewal/repositioning, holidays and special events demand influences and demand forecast adjustments.
• Manage and monitor competitor activity and analysis through pricing and demand forecasting systems.
• For the periodic review of strategic fare ladders and to ensure competitive positioning of EK fares, conduct detailed analysis of market fare prices.
• Revenue Operations: Monitor flights on the EK Network within the operational window of 72 hrs prior to departure and identify critical flights with potential for denied boarding.
• Facilitate pre-transferring passengers on critical flights and action aircraft swaps, closures & configuration changes.
• Liaise with Reservations Services team to reaccommodate disrupted passengers.
• Produce comparative analysis and reports of no-shows, denied boarding and point of sale bookings
• Revenue Systems & Analytics: Revamp system parameters to enhance the performance of the optimization systems and forecast accuracy.
• Update Group parameters and set up autopilot rules based on requirements to increase the efficiency of Groups Management.
• Assist and support Systems and Analytics Managers in data analytics for various what-if scenarios, business contingencies & impact analyses and reacting to unanticipated business conditions.
• Develop, document test cases & conduct detailed Business User Acceptance testing.

Revenue Integrity

• Set up and monitor PNR checks – duplicate bookings, redundant itinerary and O & D violations.
• Identify inventory abuse by agencies on EK inventory & coordinate with Revenue Accounts team to raise Agency Debit Memos and follow-up of debit memos to recover the lost revenue.
• Analyze business requirements for in-house projects, exception checks and RI analytics for system upgrades, changes and service requests.
• Reservation Services: Supervise, priorities and delegate daily activities and report exceptions to the Duty Manager for the given shift. Ensuring that the respective sections handle all accountable areas.
• Load the winter and summer schedule into MARS twice a year and handle all schedule change notices throughout the year. Ensure to update related to all Code Share flights and that code share partners are in synch.
• The robotics process rejected all upgrades & downgrades of aircraft, codeshare PNL/ADL from the partner airline that required manual handling. Check for all Aircraft Types/Class Configuration and timings based on the Engineering Telex for flights departing in 48hrs.

Requirements for Role of Revenue Optimization Officer

• 12 yrs schooling or equivalent.
• 2-3 years’ experience in revenue management or a commercial department. As well as experience in the use of ATPCO, Airfare, Infare, PROS, Group Handling and other revenue management systems preferred
• 2 years’ experience in processing FQT logic.
• Certificate/diploma in international ticketing & fare construction from IATA, UFTAA or a recognized airline in-house training facility.
• Certified by ATPCO in courses that pertain to the coding and electronic distribution of fares and rules. Knowledge of fares certification obtained through Industry, IATA and in house sponsored and approved courses.
• 2 years’ experience in Software development or in testing.
• Experience in any other programming languages such as Java, Python, R or C++.

Skills And Knowledge Desired

• Exposure to office automation environment as well as analytical skills. Ability to perform statistical analysis of various business situations for revenue enhancement.
• Advanced skills with Programming skills (intermediate) Visual Basic.
• Strong analytical skills and proven ability to work at all levels and across different cultures. Should also possess strong written and verbal communication skills. Other languages besides English.

Aircraft Technician Emirates Airlines Dubai