Retail Operations Manager Mohamed Hilal Group UAE

Mohamed Hilal Group is currently hiring qualified, skilled and experienced candidate for the job role of a Retail Operations Manager in Sharjah. Candidate will be responsible to ensure the smooth and seamless functioning of retail operations across all MHG stores. Job holder will be a thinker with a keen eye for detail, excellent leadership skills and the ability to collaborate effectively with Heads of Departments (HODs) and other stakeholders. The successful candidate will oversee operational activities, implement SOPs, monitor maintenance concerns, manage stock inventory and focus on loss prevention initiatives.

Responsibilities of Retail Operations Manager

Strategic Responsibilities

• Support the development and implementation of the Retail business and brand portfolio strategy.
• Prepare and implement an Annual Operations Audit Plan, ensuring compliance across all Retail stores.
• Participate in the rollout of strategic initiatives by Retail and the Group.

Standard Operating Procedures (SOPs)

• Develop and update SOPs, addressing operational gaps and mitigating risks.
• Regularly visit and monitor all shops, ensuring compliance with policies, procedures and standards.
• Gather and analyze information and statistical reports on shop progress, taking timely actions where required.
• Ensure safety, security and effective administration, EPOS and security systems in all shops.

Maintenance

• Regularly check for maintenance concerns, report issues and raise requisitions for maintenance needs.
• Monitor progress of maintenance tasks and oversee cleanliness and hygiene in all shops.

Stock Inventory & Merchandising

• Monitor stock levels in each store, ensuring adequate supplies.
• Report and address stock concerns promptly.
• Implement and monitor policies on product handling and loss prevention to minimize risks.

Loss Prevention

• Conduct regular spot checks on cash and inventory, taking corrective action on variances.
• Evaluate and address frauds, escalating for further actions/investigations.
• Conduct on-the-spot Tester consumption analysis and address anomalies.
• Escalate shoplifting incidents and collaborate with the legal team for necessary actions.

People Development

• Coach and guide teams to perform optimally.
• Conduct performance evaluations of direct team members and ensure consistency in assessments.
• Promote ongoing training and development, upskilling key talent for larger roles.
• Provide a leadership avenue for teams to escalate concerns for prompt resolution.
• Communicate organizational changes effectively, mitigating risks through change management.

Requirements for Role of Retail Operations Manager

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• 3+ years experience in retail operations management.

Skills And Knowledge Desired

• Strong leadership and communication skills.
• Knowledge of retail best practices and industry trends.
• Ability to analyze data and make informed decisions.

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