Retail Operations Assistant Manager Al Futtaim Retail Dubai

  • Full time
  • Dubai, UAE
  • Posted 3 weeks ago
  • 8000-15000 AED / Month

The Retail Operations Assistant Manager at Al Futtaim Group will be accountable to maintaining and increasing the efficiency of Store Operations. Responsible for identifying cost improvement opportunities within the operation, working on key busines projects with senior stakeholders maximise store efficiency for betterment of customers and staff and lead the implementation of new processes to reform in store operations improving Service, Standards and across the business. Supports and assists the Head of commercial operations with trade and commercial planning, Works closely with Regional Managers and Store managers to deliver the business strategy.

Duties of Retail Operations Assistant Manager

Retail Operations

  • Design & development of operational retail efficiencies aligned to and supporting the M&S store transformation.
  • Develop business cases and/or demand requests as required and work in partnership with AF retail teams to deliver projects (POS , RFID , CAFÉ).
  • Utilise existing and new platforms to stay in touch with the needs of their customers and colleagues.
  • Develop an effective network in other industries to share and learn best practice and identify opportunities to apply the most effective future industry thinking.
  • Identify, Deliver and Embed cost reduction initiatives in OPEX Cost Areas and the end-to-end operations.
  • Design and Implement more efficient processes and ways of working in stores.
  • Constantly explore opportunities to drive customer experience, growth, loyalty and data.
  • Ability to recognise new opportunities in a retail environment to drive sales.

Sales & Reporting

  • Uses the business daily, weekly and monthly MI to understand store performance in line with the Operations Plan and KPI’s.
  • Support business to make discernible differences across the operations with accurate and insightful data analysis.
  • Timely reporting Data Analysis and process.
  • Demonstrate knowledge of and experience with software tools to create, edit, and analyze complex reports, graphs, and presentations.
  • Be able to make sound decisions and the ability to take initiative and accountability for the accuracy of information.
  • Collaborate with EIT and others to standardize reporting and automate reports where possible.

People & Communications

  • Work with HRBP to deliver targeted people solutions to create employee engagement, compliance to HR Policies and local legislation.
  • Set up succession plans to sustain continuity and development.
  • Role model M&S and AL Futtaim Leadership Competencies and Way behaviours
  • Build, coach and develop the team across each region ensuring the talent pipeline.
  • Ensure clear goals and accountabilities are set and communicated to the team.
  • Support Head of Commercial Operations in communicating and cascading key messages to store team members.
  • Monitors stores’ staffing model reflects store activity; makes recommendations to utilise the maximising resource process to ensure right people, right place, and right time.
  • Ensures the retail communication plan is delivered on time through
  • the working week framework.

Cost

  • Investigates & manages all store reporting to maintain accuracy,
  • Drive efficiency and provides advice & solutions where necessary to maintain data integrity.
  • Provides evidence to stores to drive actions required to reduce stock and cash losses.
  • Monitors the shrinkage action planning process and assists in the  dentification, protection and improvement of stock loss across the store.
  • Provides productivity data, reviews, and makes recommendation to improve Business targets.

Service

  • Delivery of KPI measures of performance and operational excellence through leveraging colleague capability, teamwork, and collaboration.
  • Working as part of a diverse and experienced store team where you will be confident to challenge peers and work collaboratively creating an inclusive and diverse workplace and the M&S brand.
  • Responds to and deals with internal and external customer queries, concerns.
  • Delivers great service for their customers and acts as a role models ‘”Doing the Right Thing’ and living Values in retail “ Inspiration ”“Innovation” “Integrity” and “In Touch.
  • Prepares and provides all retail MI and delivers on time in line with agreed SLA’s.
  • Work with Sake holders to drive a productive and efficient operation in a store which trades and operates legally and safely, protecting Customers, Colleagues.

Requirements for Role of Retail Operations Assistant

  • Bachelor Degree (Masters Preferred).
  • 5+ years’ experience in similar field.

Desired Skills

  • Excellent presentation skills and the ability to simplify complex problems/messages.
  • Strong negotiation skills.
  • Abitlity to influence a skeptical audience.
  • Excellent time management skills with the ability to multi-task.
  • High level of motivation, enthusiasm and persistence.
  • Ability to be a change agent within the organisation.
  • Highly analytical person with great precision and attention to detail
  • Problem solving skills
  • Working knowledge in SAP ERP system (preferred) Good knowledge of MS Excel, Word and PowerPoint Strong analytical skills.
  • Interpersonal Skills.
  • Problem analysis and problem-solving.
  • Technical knowledge.
  • Delighting their Customers.
  • Collaboration.
  • Managing Complexity.
  • Influencing Others.
  • Taking Initiative.
  • Drive for Results.
  • Engaging Leadership.
  • Developing Talent.

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