Resv/Sales Supervisor Dnata Airline UAE

An exciting job opportunity has been announced by Dnata Airline for role of Resv/Sales Supervisor in Dubai. The incumbent will be responsible to lead team of employees by providing operational, supervisory support and specialised business expertise daily using relevant motivational, training, management and communication techniques to achieve the departments customer service and revenue targets.

Responsibilities of Resv/Sales Supervisor

• Deploy: Ensure implementation of all sales policies and procedures including the use of point of sale and dedicated Airline Systems.
• Plan efficient resources to comprehensively cover the office or Airline counters, keeping in mind language requirements, operational peak periods etc.
• Based on Business requirements, identify and evaluate potential feasibility for on boarding new clients/Low Cost Carriers (LCC) through Airline B2B or API connectivity. Work towards implementation and integration into dnata Point Of Sale (POS) applications.
• Lead: Train and coach the employees to provide great customer service, upselling and cross selling all dnata travel products including day to day and Project based activities.
• Make Travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been complied with and that the product delivered is in line with client requirements and expectations.
• Monitor and analyse sales performance of the office regularly against assigned targets and keep the team’s efforts focused on productive activities.
• Identify areas of development, provide feedback at regular intervals to team members.
• Conduct performance reviews for the team, and clearly define the objectives and development plans.
• Maintain effective work relationship with internal department and Airlines, amply meeting the Service Level Agreements (SLAs).
• Execute: Control, maintain records and provide reports of all revenue accountable documents. These could include tickets and MCO’s ensuring all utilised documents are correctly reported in the back office system at end of the day/shift to facilitate accurate invoicing.
• Responsible for the safe keeping of all accountable documents and cash in the unit.
• Ensure that any Petty Cash allocated to the office is accounted for correctly and cash collected promptly banked.
• Provide on job training to new joiners and regularly conduct briefings to update the team on necessary operational changes.

What You’ll Do More?

• Revenue Optimisation: Manage LCC B2B/API related projects which includes liaising with internal/external stakeholders, review Project timelines towards successful implementation & integration in dnata applications.
• Coordinate with dnata Legal, DPO, Insurance & Tax Department to obtain their review, feedback and approval on Airline contracts.
• Meetings, Groups & Events: Support in the negotiation of costs for venues in keeping with client SLAs.
• Logistics planning and provision of onsite support for delivery of events.
• Managing customer billing and update of customer statement of accounts in a timely manner.
• Compilation of reports for business reviews with clients.

Qualification Requirements for Role of Resv/Sales Supervisor

• 12 years schooling or equivalent.
• 5 plus years of experience in commercial sales, reservation/ticketing.
• Supervisory experience 1+ years.
• Advanced fares and ticketing certificate from IATA or equivalent.

Skills & knowledge Desired

• Knowledge of dnata front Office system/Airline Reservation systems.
• Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
• Ability to tailor tour packages (FITs and Groups) to any part of world.
• In depth knowledge of the local UAE travel market in general and Dubai in particular.
• Interpersonal ability, team management, telephone and customer service skills.
• Proficient in MS Office applications.

Procedure to Apply

If you wish to grow with us, please apply now and become part of the dnata Airline. To apply for job of Resv/Sales Supervisor at dnata Airline, please use the Apply Now button. It will redirect you to the official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck!

Sales Supervisor, Dnata Airline UAE