Restaurant Supervisor Four Seasons Hotels and Resorts

Cafe Milano by Four Seasons Hotels and Resorts  is presently accepting applications from suitable candidate for the job role of Restaurant Supervisor. The job holder will oversees the daily operations of the restaurant, ensuring exceptional guest service, managing staff, and maintaining quality and financial standards.

Responsibilities of Restaurant Supervisor

• The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons.
• Communicate with employees and managers to ensure operational needs are met as well as attend regular.
• Operational meetings to ensure effective coordination and cooperation between departments.
• Be knowledgeable about service techniques and culinary terminology to train staff and sell products to customers and patrons.
• Observe physical condition of facilities and equipment and report to the Manager the recommendations for corrections and improvements as needed.
• Maintain Symphony (POS) system according to menu changes.
• Use Avero reports to analyse performance and adjust to maximize revenues according to guest preferences.
• Work harmoniously and professionally with co-workers and Managers.
• Be able to manage the services in the outlet under his/her direct responsibility.
• Assist with set-up and cleaning of operational areas.
• Be well versed in the working knowledge of division operations as well as Four Seasons Cultural and Core Standards, policies and standard operating procedure.
• Plan schedules & ensure high employee performance.
• Supervise and motivate the teams under he/her responsibility always promoting the ‘golden rule’.
• Liaise with Housekeeping, Engineering and Purchasing in particular.
• To maintain cleanliness, all in working order and supplies at hand needed to operate the outlet.
• Assist in creating action and training plans around the Employee Engagement Survey (EES) as well as in relation to the Guest Comment Ratings inclusive of Coyle and Leading Quality Assurance (LQA) reports.

Requirements of Restaurant Supervisor

• Bachelor’s degree in business administration or hospitality is advantageous.
• Proven experience of 1-2 Years working as a supervisor in the hospitality industry.

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