Restaurant Reservations Agent Jumeirah Saadiyat Island Resort

An exciting opportunity has been announced by Jumeirah Saadiyat Island Resort for the job role of Restaurant Reservations Agent. The selected candidate will be responsible to manage booking reservations for guests, handles inquiries, and assists in coordinating seating arrangements for a restaurant.

Responsibilities of Restaurant Reservations Agent

• Controls restaurant reservations for all Jumeirah at Saadiyat Island Restaurant outlets.
• Ensures that all group reservations in the outlets are handled properly and that function sheets are issued on time with all relevant details to guarantee the success of the event.
• Maintains and updates the Restaurant Reservations System on a regular basis.
• Ensures a smooth day-to-day operation of the Restaurant Reservations Office.
• Employee development by diligently crafting and overseeing personalized training plans for each staff member.
• Attends the F & B briefing/meetings as required.
• Liaises closely with the F & B Management Team and all Outlet Managers to achieve the best possible communication.
• Promotes the restaurants by establishing incentives schemes and special packages for Tour Operators, Travel Agencies and Abu Dhabi hotels.
• Uses Revenue and Yield management techniques wherever possible to optimize outlet utilization and to maximize outlet revenues.
• Provides the F&B Manager with statistical information about the F&B outlets at the end of each month or on request.
• Issues reservations reports on a monthly basis.
• Works on achieving the best possible personalized service for all guests.
• Coordinates and monitors the reservations for special events such as Christmas, New Year’s Eve, etc. work closely with team leader.
• To maintain a high level of communication and feedback within the department such as in monthly departmental meeting, weekly operations meeting, quarterly feedback session, annual feedback session.
• The candidate must be willing to take on additional responsibilities as determined by management.

Requirements of Restaurant Reservations Agent

• Must hold a college diploma or equivalent in a hospitality related field.
• 1-2 years experience in similar position.

Skills and Knowledge Desired

• Both written and spoken English Literacy in is a must.
• Actively encourage and highly value candidates speak additional languages.

Restaurant Reservations Agent, Jumeirah at Saadiyat Island Resort UAE