Restaurant Reservations Agent, Jumeirah at Saadiyat Island Resort UAE

Jumeirah Group presently has job opening for eligible candidate for position of a Restaurant Reservations Agent. The aspiring candidate will work at Food & Beverage department of Jumeirah at Saadiyat Island Resort (a subsidiary of Jumeirah Group) in Abu Dhabi, UAE. This job has been posted by Jumeirah Group on 21 September 2023 and is now open for all desirous candidates.

Job Purpose of A Restaurant Reservations Agent

A Restaurant Reservation Agent manages reservations, seating arrangements, and customer inquiries to ensure efficient and organized restaurant operations.

Duties of A Restaurant Reservations Agent

• Controls restaurant reservations for all Jumeirah at Saadiyat Island Restaurant outlets.
• Ensures that all group reservations in the outlets are handled properly and that function sheets are issued on time with all relevant details to guarantee the success of the event.
• Maintains and updates the Restaurant Reservations System on a regular basis.
• Ensures a smooth day-to-day operation of the Restaurant Reservations Office.
• Ensures that a detailed training schedule for all employees in the department is maintained and training is carried out accordingly.
• Attends the F & B briefing/meetings as required.
• Liaises closely with the F & B Management Team and all Outlet Managers to achieve the best possible communication.
• Promotes the restaurants by establishing incentives schemes and special packages for Tour Operators, Travel Agencies and Abu Dhabi hotels.
• Uses Revenue and Yield management techniques wherever possible to optimize outlet utilization and to maximize outlet revenues.
• Provides the F&B Manager with statistical information about the F&B outlets at the end of each month or on request.
• Issues reservations reports on a monthly basis.
• Works on achieving the best possible personalized service for all guests.
• Coordinates and monitors the reservations for special events such as Christmas, New Year’s Eve, etc.
• To maintain a high level of communication and feedback within the department such as in monthly departmental meeting, weekly operations meeting, quarterly feedback session, annual feedback session.

Who Can Apply?

Qualification

• Higher Secondary School or equivalent in a hospitality related field.

Experience

• 1-2 years experience in similar position.

Lingual Skills

• Both written and spoken English Literacy in is a must.
• Proficiency in any other languages.

About the Benefits

• An attractive tax free salary.
• Generous F&B benefits.
• Reduced hotel rates across the globe.
• Excellent leave and health care package.
• Flights home, life insurance and other employee benefits.

Doorman, Jumeirah Group