Restaurant Bartender Kempinski Hotels Dubai

The overall scope of the Restaurant Bartender includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.

Responsibilities of Bartender

• Responsible to Assistant Bar Manager.
• Responsible for Barman/ Barmaid & Host/ Hostess
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
•  Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Immediately report guest complaints to the supervisors and ensure follow-up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

Requirements of Bartender

• Peferably holding certification or equivalent bar courses.
• 2 years of working experience in a similar role in a luxury five-star hotel environment.

Additional Job Requirements

• The hotel strictly adheres to all rules & regulations, including the hotel’s policy on fire and safety as well as hygiene regulations, including HACCP.
• The service team effectively manages tasks by delegating appropriate tasks to team members.
• The outlet’s sales drive to its full potential, and the budget is adhered to.
• The outlet maintains a high quality of product and service.
• The outlet develops in an entrepreneurial manner, constantly seeking opportunities to generate more business.
• A courteous, professional and efficient service is provided at all times..

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