Resource Coordinator, American Hospital Dubai

American Hospital Dubai is actively recruiting suitably qualified candidate for the job position of a Resource Coordinator. The successful candidate will join the administration department of the hospital. This job was posted by the hospital’s career page on 19 October 2023 and is welcoming applications from all eligible aspirants.

Purpose of A Resource Coordinator

• Assist with the operation of the reception and transcription areas with the maintenance of digitizing system, liaise with hospital staff/department to develop an effective , efficient service is met at all times, escorts and transports patients from the department to other wards /clinics.
• Demonstrate open lines of communication shows initiative, cultural sensitivity, and promotes customer service.

Job Duties of A Resource Coordinator

• Maintains an accurate film filing system, responsible for all retrieval of previous studies and filing of the daily used jackets according to the department guidelines.
• Sends, receives faxes and photocopies of all required documentation.
• Tracking and documenting all files internally and with off-site storage.
• Maintains and orders departmental stationary and consumables in conjunction with the Technical Director.
• Escorts and transports patients from the department to other wards /clinics.
• Introduce yourself to the patient and explain where you are escorting the patient at all times.
• Ensures that all patients request for copies of X-ray film and CD’s of their images are fulfilled.
• Assisting in the operation of Transcription and Reception area.
• Participates in staff meetings and departmental projects.
• Demonstrates potential leadership qualities by showing initiative in co-coordinating the daily workflow through busy times.
• Manages time efficiently and productively and completes work on schedule.
• Initiates / co-ordinates / assists other colleagues as the workload requires.
• All transcribed results filed / distributed / shredded in a confidential manner.
• Maintain regular working hours as per the employee contract.
• Upheld the hospital values as per the C-I Care Program.
• Promotes and participates in departmental team work.
• Promote and contribute to the overall Culture of Safety.
• Actively participates in all quality and performance improvement activities within the department and the hospital as per the Performance Improvement and Patient Safety Program.
• Adheres to all hospital policies, processes, procedures and standards as outlined in official documents, employee contract, job description and regulations.
• Responds timely and accurately to all requests and inquiries (effective communication and assertiveness.
• Communicates in a clear manner including communication through internal mail (electronic and paper) and refrains from using aggressive tones and mannerism during these.
• Maintains open communication with all staff throughout the hospital, regulatory agencies and community.

Qualification

• High School / College certification or graduation.
• Previous exposure to medical terminology advantageous.

Experience

• At least 2-3 years of experience in film filing / tracking in a Medical Imaging Department.
• Previous experience in clerical reception activities in a Hospital or Medical Imaging setting.
• Previous experience in hospital environments, particularly Radiology departments Specialized.

Skills And Knowledge Desired