Resort Host Banyan Tree Accor Dubai

Resort Host at Banyan Tree Accor Dubai will demonstrate the essence of creating an exceptional guest journey. The incumbent will be committed to take care of the guests from the moment they arrive through to their departure.

Responsibilities of Resort Host

• Constantly apply standard operating procedures in your department.
• Demonstrate Banyan Tree’s brand service plus standards in all interactions.
• Provide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards.
• Remain observant and respond to each Guest who approaches the Reception Desk.
• Is an ambassador of Banyan Tree by providing an excellent first impression.
• Maintain a perpetual presence on the Reception Desk throughout the hours of the shift.
• Greet all Guests courteously, using the Guest’s name whenever possible.
• Follow Hotel’s telephone etiquette standards.
• Follow Occupational Health & Safety regulations.
• Ensure adherence to Banyan Tree’s Code of Ethics.
• Look after the Accor enrolments and encourage colleagues to enroll more all arrivals to achieve the set targets.
• Do courtesy calls to our guest in house and maintain a record.
• Do the credit limit check on daily basis for all guest in house.
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.

Requirements of Resort Host

• A hospitality diploma is an asset.
• 2 years minimum experience in a similar capacity within an ultra-luxury hospitality environment.

Skills and Knowledge Desired

• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written), Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense, ever changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately.

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Tagged as: Host/Hostess