Reservations Sales Agent Hilton Abu Dhabi

Hilton is looking for skillful and hardworking candidate for the job role of Reservations Sales Agent at Conrad Abu Dhabi Etihad Towers. The purpose of the job is to serve as the main contact for room reservations at the hotel and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Responsibilities of Reservations Sales Agent

• Responsible to serve as the first line of inquiry for room reservations within the hotel.
• A Sales Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly for both Guests and management.
• Ensure all wake up calls take place at the correct time.
• Demonstrate knowledge of all hotel facilities and service and use up selling techniques to promote these offerings when the appropriate.
• Handle emergency calls immediately and relay comprehensive and accurate information, as required.
• Demonstrate a high level of customer service at all times.
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required.
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
• Follow company brand standards.
• Assist other departments, as necessary.

Requirements of Reservations Sales Agent

The requirements of Reservation Sales Agent are as under:

• Tertiary qualifications, or other collegiate level degree.
• At least 2 to 3 years of experience in similar role.
• Previous experience in a Reservations environment.

Skills and Knowledge Desired

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency
• Fluent in Arabic Language

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