Reservations Agent Towers Rotana Dubai

Full time @Four Seasons posted 1 year ago
advertisements

Job Description

Towers Rotana Dubai is currently seeking for passionate and dynamic guest focused Reservations Agent UAE National who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to guests. As a role holder you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.

Responsibilities of Reservations Agent

  • Process and confirm guest room reservations made by clients on the phone, letter or fax.
  • Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
  • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
  • Show complete product knowledge, understand rate structure and apply rate management.
  • Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
  • Promote and maintain good public relations and endeavors to maximize business
    Maintain an accurate room status at all times.
  • Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails.
  • Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.

Requirements of Reservations Agent

  • You should have a diploma / degree within the hospitality field.
  • 1-2 years previous experience in hotel reservations.

Skills and Knowledge Desired

  •  You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
  • The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character.
  • You will work effectively with professionalism and establish effective relationships with internal and external customers.
  • You work independently within a structured environment.

Key Competencies

  • Understanding the job.
  • Teamwork.
  • Taking responsibility.
  • Recognising differences.
  • Adaptability.
  • Customer focus.

Reservations Agent Beach Rotana Abu Dhabi

Marketing & Communications Manager Al Ain Rotana

Chef de Partie Beach Rotana Abu Dhabi

Related Jobs

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 

Download our Android App

To Apply for Jobs, For Interview Calls, and Short listing, Download our android app

Download
 
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.