Reservations Agent Marriott Resort Palm Jumeirah Dubai UAE

As a Reservations Agent at Marriott Resort Palm Jumeirah, you’ll handle bookings and inquiries, ensuring guests have a seamless experience at hotel. There is no nationality and gender restriction for this job, all nationality and both males and females can apply for this job. This is an entry level full time job. This vacancy was announced by the hotel on 25 March 2024.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Requirements of Reservations Agent

• High School diploma
• 1 year of previous experience in similar role.

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Tagged as: Reservation Agent