Reservations Agent Jumeirah Capri Palace

Jumeirah Capri Palace is presently accepting applications from suitable candidate for the job role of Reservations Agent. The opening of Resort is scheduled this month, so this vacancy has been posted by the hotel for desirous applicants to hurriedly apply and make use of this fleeting opportunity.

Responsibilities of Reservations Agent

• Assisting and advising customers displaying excellent knowledge of the variety of options provided.
• Making reservations for customers based on their requirements and preferences.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process according to Jumeirah standards.
• Up-selling, when appropriate, by informing customers of additional services or special packages.
• Providing support to customers who may need to amend or cancel a reservation.

Eligibility Requirements

The requirements o Reservations Agent are as under:

• High School diploma or equivalent
• A minimum of 1 year customer service experience

Skills desired

• Excellent written and verbal communication skills
• Flexibility, organisational skills and adaptability into a fast-paced environment.
• Ability to work under pressure.

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