Reservations Agent Hilton Ras al Khaimah Resort

Hilton Ras Al Khaimah Resort is presently accepting applications from suitable candidate for the job role of Reservations Agent. The job holder is responsible to will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. The company published this job on December 14, 2023 and is open to receive application.

Responsibilities of Reservations Agent

• Responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

Requirements of Reservations Agent

The requirements of Reservations Agent are as under:

• Tertiary qualifications, or other collegiate level degree.
• Minimum 1-2 years of previous experience in a Reservations environment.

Skills and Knowledge Desired

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

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