Reservations Agent Conrad Abu Dhabi Etihad Towers Hilton

As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

A Word About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Vision “to fill the earth with the light and warmth of hospitality” unites as a team to create remarkable hospitality experiences around the world every day.

Responsibilities of Reservations Agent

• Convert, quickly, inquiries into contracted business.
• Respond, positively, to sales inquiries to develop future sales leads.
• Identify sales leads, as appropriate.
• Respond to all customers in a highly professional manner, including ensuring all. reservations are completed accurately and to the Guest’s expectation.
• Provide prompt and efficient service while maintaining the hotels brand standards.

Requirements of Reservations Agent

• Tertiary qualifications, or other collegiate-level degree.
• 2 years previous experience in a Reservations environment.

Skills and Knowledge Desired

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

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